User Support Technicians 

User support technicians provide technical support to users experiencing difficulties with computer hardware, software and network connections.

Main Duties

• Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network, and Internet support to users in response to identified difficulties.

10-year Job Openings

There are 389 job openings forecasted between 2023-2032. 

Average Annual Salary

$56,500

Employment Requirements

• Completion of a college program in computer science, computer programming, or network administration is usually required.
• College or other courses in computer programming or network administration are usually required.
• Certification or training provided by software vendors may be required by some employers.