Other customer service representatives

NOC

64409

- Other customer and information services representatives

answer enquiries and provide information about an establishment's goods, services and policies. They may receive customer payments, process requests and provide related services.

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Full NOC Description

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Main Duties

This group performs some or all of the following duties:

Customer services representatives in retail establishments

Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.

Contact centre agents

Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar companies

Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Also Known As

accounts information clerk
bus information clerk
complaints clerk - customer service
contact centre agent - customer service
courtesy desk clerk

customer service representative - call centre

enquiries clerk

information clerk - customer service

lost-and-found clerk

order desk agent

public relations clerk

tourist information clerk

Requirements

Employment Requirements

Completion of secondary school is usually required.
Completion of some college or other post-secondary programs may be required.
Clerical or sales experience may be required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

61.5%

Female

38.5%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

14.8%

15-24

25.0%

25-34

22.4%

35-44

20.2%

45-54

14.4%

55-64

3.1%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

4.1%

No Certificate, Diploma or Degree

39.6%

High School, Diploma or Equivalent

3.5%

Apprenticeship or Trades Certificate or Diploma

35.7%

College or University Below Bachelor Level

17.1%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

35.8%

Administrative and support, waste management and remediation services

11.5%

Public administration

10.7%

Retail trade

42.0%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

11.60%

Northeast

47.50%

Southeast

21.90%

Southwest

12.70%

Central

6.20%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Average Salary by Economic Regions

The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$43,400

Northeast

$44,040

Southeast

$39,300

Southwest

$40,800

Central

$42,400

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available

Salary

The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Occupational Profiles