Occupational Profiles

This group performs some or all of the following duties:
 

• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
• Plan, develop and organize the policies and procedures of these establishments
• Develop action plans, provide expertise in response to client needs, and support and advise project teams
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Represent the company within various economic and social organizations
• Assist staff with administrative or technical problems
• Hire, train and supervise staff.

• A bachelor's degree or college diploma in a field related to the business service provided is usually required.
• Several years of experience in a field related to the business service provided are usually required.
• Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
• University studies in business administration may be required.