Occupational Profiles

This group performs some or all of the following duties:
 

Receptionists

• Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
• Schedule appointments, using manual or computerized systems
• Record bookings, handle credit card checks, receive payment, issue receipts.

Hospital admitting clerks

• Interview patients to obtain and process information required to provide hospital and medical services
• Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard and answering service operators

• Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
• Answer telephones and record and relay messages.

Telephone operators

• Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

• Completion of secondary school is usually required.
• On-the-job training may be provided.