Office support workers

Office support workers

NOC
14100

- General office support workers

prepare correspondence and reports, operate office equipment, answer telephones, record and process documents such as contracts and requisitions and perform general clerical duties.

Quick facts

3-Year Outlook

Moderate
Moderate

3-Year Job Openings

614
 

Median Hourly Wage

$22.00
$15.00
Low
$30.77
High

Average Salary

$46,640
 

Typically Required

High school / on-the-job training

Employed

3,584
 
Job details

Full NOC Description

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main Duties

This group performs some or all of the following duties:
  • General office support workers
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents
  • Process incoming and outgoing mail, manually or electronically
  • Photocopy and collate documents for distribution, mailing and filing
  • Send and receive messages and documents using fax machine or electronic mail
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • Assist in preparing meeting agendas, attend meetings, and record minutes
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
  • File clerks
  • Scan, sort and file documents according to established guidelines
  • Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
  • Track documents removed from files to ensure that loan out documents are returned.
  • Also Known As

    • administrative clerk
    • aircraft records clerk
    • file and classification clerk
    • filing clerk
    • general office worker
    • medical records clerk
    • office assistant
    • office clerk
    • records filing-system clerk
    • technical records clerk
    • ward clerk - hospital
    • warranty clerk
    Requirements

    Employment Requirements

    Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.
  • Provincial Regulation

    Not Provincially Regulated

    Employment by Sex

    The following graph shows the percentage of men and women working in this occupation in New Brunswick.

    Data legend

    85.1%
    Female
    14.9%
    Male
    Employment by age

    The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

    Data legend

    9.6%
    15-24
    11.2%
    25-34
    18.3%
    35-44
    26.6%
    45-54
    26.2%
    55-64
    8.1%
    65+
    Employment by highest level of education

    The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

    Data legend

    3.0%
    No Certificate, Diploma or Degree
    38.3%
    High School, Diploma or Equivalent
    3.6%
    Apprenticeship or Trades Certificate or Diploma
    44.2%
    College or University Below Bachelor Level
    10.9%
    University - Bachelor Level or Above
    Employment by Industry

    The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

    Data legend

    26.0%
    Health care and social assistance
    21.3%
    Public administration
    9.0%
    Retail trade
    43.7%
    All Other Industries
    Employment by Economic Regions

    The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

    Data legend

    20.10%
    Northeast
    27.50%
    Southeast
    23.20%
    Southwest
    19.90%
    Central
    9.30%
    Northwest
    Province of New Brunswick Economic Regions

    Economic Regions

    The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

    Annual Average Salary by Economic Regions

    The following graph shows the average salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

    Data legend

    $45,600
    Northeast
    $45,800
    Southeast
    $48,400
    Southwest
    $48,800
    Central
    $43,200
    Northwest
    Province of New Brunswick Economic Regions

    Economic Regions

    The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

    Hourly Median Wages by Economic Regions

    The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

    Northeast

    $22.00
    $15.00
    Low
    $28.00
    High

    Southeast

    $25.96
    $17.00
    Low
    $34.36
    High

    Southwest

    $22.50
    $14.75
    Low
    $30.77
    High

    Central

    $21.00
    $14.75
    Low
    $28.13
    High

    Northwest

    $19.23
    $14.75
    Low
    $23.00
    High
    Salary

    The following shows the average salary of everyone who worked full-time and year-round in this occupation across each of the Atlantic Provinces and nationally.

    New Brunswick

    $46,640

    Newfoundland

    $50,280

    Prince Edward Island

    $49,600

    Nova Scotia

    $45,280

    Canada

    $52,800
    Employment Outlook

    The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

    Three Year Outlook

    Total Openings: 3-Year

    614
     

    New Jobs: 3-Year

    223
     

    Retirements/Deaths: 3-Year

    392
     

    Ten Year Outlook

    Total Openings: 10-Year

    1,587
     

    New Jobs: 10-Year

    449
     

    Retirements/Deaths: 10-Year

    1,138