Occupational Profiles

This group performs some or all of the following duties:
 

General office support workers

• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Prepare correspondence, reports, statements, forms, presentations, applications and other documents
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Assist in preparing meeting agendas, attend meetings, and record minutes
• Assist with administrative procedures such as budget submissions, contracts administration and work schedules
• May sort, process and verify receipts, expenditures, forms and other documents
• May organize the flow of work for other office support workers
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

File clerks

• Scan, sort and file documents according to established guidelines
• Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
• Track documents removed from files to ensure that loan out documents are returned.

• Completion of secondary school is usually required.
• Completion of secondary school or college business or commercial courses is usually required.