Other customer service representatives

Other customer service representatives

NOC
6552

- Other customer and information services representatives

Answer enquiries and provide information about an establishment's goods, services and policies. They may receive customer payments, process requests and provide related services.

Quick facts

3 Year Outlook

Fair
Fair

3 Year Job Openings

616
 

Median Hourly Wage

$15.33
$12.00
Low
$24.62
High

Median Salary

$26,090
 

Typically Required

High school or specific training

Employed

7,381
 

% Working Full Time

88%
 

% Working Full Year

68%
 
Job details

Full NOC Description

This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

Main Duties

The following is a summary of main duties for some occupations in this unit group:
Customer services representatives in retail establishments

  • Answer, in person or on the phone, enquiries from customers
  • Investigate complaints regarding the establishment's goods, services and policies
  • Arrange for refunds, exchange and credit for returned merchandise
  • Receive account payments
  • Receive credit and employment applications.

Contact centre agents

  • Take customer orders for goods or services
  • Promote goods or services
  • Respond to enquiries and emergencies
  • Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar companies

  • Explain the type and cost of services offered
  • Order services
  • Povide information about claims or accounts
  • Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Also Known As

  • accounts information clerk
  • bus information clerk
  • complaints clerk - customer service
  • contact centre agent - customer service
  • courtesy desk clerk
  • customer service representative - call centre
  • enquiries clerk
  • information clerk - customer service
  • lost-and-found clerk
  • order desk agent
  • public relations clerk
  • tourist information clerk
Requirements

Employment Requirements

  • Completion of secondary school is usually required.
  • Completion of some college or other post-secondary programs may be required.
  • Clerical or sales experience may be required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

63.1%
Female
36.9%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

17.2%
15-24
24.3%
25-34
22.6%
35-44
21.7%
45-54
12.4%
55-64
1.8%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

4.6%
No Certificate, Diploma or Degree
43.2%
High School, Diploma or Equivalent
4.9%
Apprenticeship or Trades Certificate or Diploma
35.5%
College or University Below Bachelor Level
11.8%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

48.2%
Administrative and support, waste management and remediation services
8.6%
Retail trade
7.6%
Information and cultural industries
35.6%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

10.80%
Northeast
43.30%
Southeast
25.90%
Southwest
14.20%
Central
5.80%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$26,886
Northeast
$30,584
Southeast
$25,942
Southwest
$25,916
Central
$28,328
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Northeast

$15.33
$12.00
Low
$24.62
High

Southeast

$16.00
$12.50
Low
$23.00
High

Southwest

$15.00
$11.70
Low
$21.63
High

Central

$15.00
$12.00
Low
$24.62
High

Northwest

$14.82
$12.50
Low
$20.19
High
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$26,090

Workers Employed Full-time, Full-year

$32,292

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$26,090

Newfoundland

$29,788

Prince Edward Island

$20,690

Nova Scotia

$23,517

Canada

$30,257
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

616
 

New Jobs: 3 Year

87
 

Retirements/Deaths: 3 Year

527
 

Ten Year Outlook

Total Openings: 10 Year

1,993
 

New Jobs: 10 Year

217
 

Retirements/Deaths: 10 Year

1,774