Ground and water transport ticket and cargo agents

Ground and water transport ticket and cargo agents

NOC
6524

- Ground and water transport ticket agents, cargo service representatives and related clerks

Quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers.

Quick facts

3 Year Outlook

Undetermined
Undetermined

3 Year Job Openings

17
 

Median Hourly Wage

$16.20
$11.70
Low
$24.57
High

Median Salary

$46,700
 

Typically Required

High school or specific training

Employed

109
 

% Working Full Time

78%
 

% Working Full Year

72%
 
Job details

Full NOC Description

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Main Duties

Ticket agents in this unit group perform some or all of the following duties:

  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.

Cargo service representatives in this unit group perform some or all of the following duties:

  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.

Also Known As

  • bus ticket agent
  • cargo customer service representative - railway
  • counter service agent - railway
  • railway passenger agent
  • railway reservations clerk
  • reservations clerk - cruise line
  • ticket agent (except airline)
Requirements

Employment Requirements

  • Completion of secondary school is usually required.
  • Up to 10 weeks of training may be provided.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

55.4%
Female
44.6%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

11.1%
15-24
22.2%
25-34
27.8%
35-44
22.2%
45-54
16.7%
55-64
0.0%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

0.0%
No Certificate, Diploma or Degree
33.3%
High School, Diploma or Equivalent
9.5%
Apprenticeship or Trades Certificate or Diploma
47.6%
College or University Below Bachelor Level
9.5%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

88.2%
Transportation and warehousing
11.8%
Administrative and support, waste management and remediation services
0.0%
N/A
0.0%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

10.50%
Northeast
78.90%
Southeast
10.50%
Southwest
0.00%
Central
0.00%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A
Northeast
$54,716
Southeast
N/A
Southwest
N/A
Central
N/A
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$46,700

Workers Employed Full-time, Full-year

$60,615

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$46,700

Newfoundland

$22,206

Prince Edward Island

N/A

Nova Scotia

$37,399

Canada

$35,700
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

17
 

New Jobs: 3 Year

2
 

Retirements/Deaths: 3 Year

16
 

Ten Year Outlook

Total Openings: 10 Year

53
 

New Jobs: 10 Year

3
 

Retirements/Deaths: 10 Year

51