Airline ticket and service agents

Airline ticket and service agents

NOC
6523

Issue tickets, quote fares, make reservations, conduct passenger check-in, trace missing baggage, arrange cargo shipments and perform other related duties to assist airline passengers.

Quick facts

3-Year Outlook

Limited
Limited

3-Year Job Openings

38
 

Median Hourly Wage

$18.00
$14.24
Low
$28.85
High

Median Salary

$54,867
 

Typically Required

High school or specific training

Employed

366
 

% Working Full Time

87%
 

% Working Full Year

76%
 
Job details

Full NOC Description

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.

Main Duties

The following is a summary of main duties for some occupations in this unit group:
Airline passenger and ticket agents

  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.

Airline baggage agents

  • Trace lost, delayed or misdirected baggage for customers.

Airline cargo agents

  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records.

Airline reservation agents

  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.

Airline station agents

  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Perform duties of ticket, baggage and cargo agents.

Airline load planners

  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.

Also Known As

  • airline baggage agent
  • airline cargo agent
  • airline load planner
  • airline passenger agent
  • airline reservation agent
  • airline ticket agent
  • baggage tracer - airline
  • client service representative - airline
  • counter services agent - airline
  • customer service agent - airline
  • station agent - airline
Requirements

Employment Requirements

  • Completion of secondary school is usually required.
  • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
  • Airline station agents usually require experience as a ticket, baggage or cargo agent.
  • Load planners require a restricted radio operator's licence and usually require airline operations experience.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

71.0%
Female
29.0%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

9.5%
15-24
12.7%
25-34
44.4%
35-44
20.6%
45-54
12.7%
55-64
0.0%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

0.0%
No Certificate, Diploma or Degree
55.9%
High School, Diploma or Equivalent
5.1%
Apprenticeship or Trades Certificate or Diploma
27.1%
College or University Below Bachelor Level
11.9%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

84.5%
Transportation and warehousing
12.1%
Administrative and support, waste management and remediation services
3.4%
Accommodation and food services
0.0%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

0.00%
Northeast
25.00%
Southeast
63.30%
Southwest
11.70%
Central
0.00%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A
Northeast
$37,734
Southeast
$59,350
Southwest
$34,776
Central
N/A
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available

Southeast

$17.75
$12.00
Low
$27.41
High

Southwest

$18.00
$14.24
Low
$28.85
High
No Data Available
No Data Available
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$54,867

Workers Employed Full-time, Full-year

$59,104

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$54,867

Newfoundland

$22,315

Prince Edward Island

N/A

Nova Scotia

$32,713

Canada

$35,221
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3-Year

38
 

New Jobs: 3-Year

2
 

Retirements/Deaths: 3-Year

36
 

Ten Year Outlook

Total Openings: 10-Year

76
 

New Jobs: 10-Year

-39
 

Retirements/Deaths: 10-Year

114