Customer and information services supervisors

Customer and information services supervisors

NOC
6314

Oversee and co-ordinate the activities of customer information and service representatives from various sectors including financial institutions, retail establishments, contact centres, and utilities.

Quick facts

3 Year Outlook

Fair
Fair

3 Year Job Openings

40
 

Median Hourly Wage

$20.67
$15.00
Low
$33.39
High

Median Salary

$40,466
 

Typically Required

College or apprenticeship

Employed

457
 

% Working Full Time

98%
 

% Working Full Year

82%
 
Job details

Full NOC Description

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives - Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Main Duties

Supervisors in this unit group perform some or all of the following duties:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Identify training needs and train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Also Known As

  • call centre agent supervisor
  • contact centre supervisor
  • current accounts supervisor
  • customer service representatives supervisor - financial services
  • information clerks supervisor
Requirements

Employment Requirements

  • Experience in the occupation supervised is required.
  • Completion of college or industry courses related to financial or customer services may be required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

60.7%
Female
39.3%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

6.7%
15-24
27.8%
25-34
36.7%
35-44
18.9%
45-54
10.0%
55-64
0.0%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

2.3%
No Certificate, Diploma or Degree
35.6%
High School, Diploma or Equivalent
6.9%
Apprenticeship or Trades Certificate or Diploma
35.6%
College or University Below Bachelor Level
19.5%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

55.2%
Administrative and support, waste management and remediation services
19.5%
Finance and insurance
6.9%
Public administration
18.4%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

12.20%
Northeast
38.90%
Southeast
28.90%
Southwest
14.40%
Central
5.60%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$44,561
Northeast
$40,926
Southeast
$38,778
Southwest
$49,736
Central
N/A
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available

Southeast

$21.63
$16.77
Low
$32.31
High

Southwest

$20.19
$15.50
Low
$23.08
High
No Data Available
No Data Available
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$40,466

Workers Employed Full-time, Full-year

$42,313

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$40,466

Newfoundland

$36,812

Prince Edward Island

$44,055

Nova Scotia

$36,965

Canada

$47,676
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

40
 

New Jobs: 3 Year

6
 

Retirements/Deaths: 3 Year

36
 

Ten Year Outlook

Total Openings: 10 Year

139
 

New Jobs: 10 Year

10
 

Retirements/Deaths: 10 Year

130