Social and community service workers

Social and community service workers

NOC
4212

Administer and implement social assistance programs and community services and assist clients to deal with personal and social challenges.

Quick facts

3 Year Outlook

Good
Good

3 Year Job Openings

251
 

Median Hourly Wage

$16.60
$13.00
Low
$28.00
High

Median Salary

$27,026
 

Typically Required

College or apprenticeship

Employed

2,851
 

% Working Full Time

85%
 

% Working Full Year

62%
 
Job details

Full NOC Description

Social and community service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments.

Main Duties

Social and community service workers perform some or all of the following duties:

  • Review client background information, interview clients to obtain case history and prepare intake reports
  • Assess clients' relevant skill strengths and needs
  • Assist clients to sort out options and develop plans of action while providing necessary support and assistance
  • Assess and investigate eligibility for social benefits
  • Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
  • Counsel clients living in group homes and half-way houses, supervise their activities and assist in pre-release and release planning
  • Participate in the selection and admission of clients to appropriate programs
  • Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
  • Meet with clients to assess their progress, give support and discuss any difficulties or problems
  • Assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
  • Advise and aid recipients of social assistance and pensions
  • Provide crisis intervention and emergency shelter services
  • Implement and organize the delivery of specific services within the community
  • Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
  • Co-ordinate the volunteer activities of human service agencies, health care facilities and arts and sports organizations
  • May maintain program statistics for purposes of evaluation and research
  • May supervise social service support workers and volunteers.

Also Known As

  • Aboriginal outreach worker
  • addictions worker
  • child and youth worker
  • community development worker
  • community service worker
  • crisis intervention worker
  • developmental service worker
  • drop-in centre worker
  • family service worker
  • group home worker
  • income maintenance officer - social services
  • life skills instructor
  • mental health worker
  • rehabilitation worker - social services
  • social services worker
  • veteran services officer
  • welfare and compensation officer
  • women's shelter supervisor
  • youth worker
Requirements

Employment Requirements

  • Completion of a college or university program in social work, child and youth care, psychology or other social science or health-related discipline is usually required.
  • Previous work experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements for some occupations in this unit group.
  • Social service workers may be required to be a member of a provincial regulatory body in some provinces.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

76.8%
Female
23.2%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

19.2%
15-24
24.8%
25-34
20.5%
35-44
18.4%
45-54
15.5%
55-64
1.7%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

2.5%
No Certificate, Diploma or Degree
15.1%
High School, Diploma or Equivalent
3.7%
Apprenticeship or Trades Certificate or Diploma
48.4%
College or University Below Bachelor Level
30.4%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

69.2%
Health care and social assistance
9.4%
Educational services
8.5%
Public administration
12.9%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

23.10%
Northeast
26.40%
Southeast
24.40%
Southwest
16.70%
Central
9.30%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$29,619
Northeast
$27,763
Southeast
$27,118
Southwest
$26,302
Central
$29,063
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Northeast

$18.10
$15.00
Low
$27.57
High

Southeast

$16.89
$13.00
Low
$28.00
High

Southwest

$17.00
$13.00
Low
$33.00
High

Central

$15.64
$13.00
Low
$30.29
High

Northwest

$16.60
$13.00
Low
$28.00
High
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$27,026

Workers Employed Full-time, Full-year

$34,383

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$27,026

Newfoundland

$35,875

Prince Edward Island

$39,122

Nova Scotia

$38,639

Canada

$37,755
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

251
 

New Jobs: 3 Year

31
 

Retirements/Deaths: 3 Year

221
 

Ten Year Outlook

Total Openings: 10 Year

849
 

New Jobs: 10 Year

127
 

Retirements/Deaths: 10 Year

721