Collection agents

Collection agents

NOC
1435

- Collectors

Collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements.

Quick facts

3 Year Outlook

Undetermined
Undetermined

3 Year Job Openings

18
 

Median Hourly Wage

$17.50
$12.50
Low
$26.76
High

Median Salary

$39,473
 

Typically Required

High school or specific training

Employed

185
 

% Working Full Time

92%
 

% Working Full Year

73%
 
Job details

Full NOC Description

Collectors collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Main Duties

Collectors perform some or all of the following duties:

  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend further action or discontinuation of service in cases where payment is not forthcoming
  • Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • May work with on-line accounts and systems.

Also Known As

  • bill collector
  • collection clerk
  • collection officer (except taxation)
  • collections investigation officer
  • collector
  • credit and collection clerk
  • locator - collection
  • skip tracer - collection
Requirements

Employment Requirements

  • Completion of secondary school is required.
  • A business college diploma may be required.
  • A period of on-the-job training is often provided for collection clerks and collection officers.
  • A collections licence issued by the province or territory of employment is usually required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

71.1%
Female
28.9%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

5.3%
15-24
26.3%
25-34
26.3%
35-44
23.7%
45-54
13.2%
55-64
5.3%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

5.4%
No Certificate, Diploma or Degree
37.8%
High School, Diploma or Equivalent
0.0%
Apprenticeship or Trades Certificate or Diploma
37.8%
College or University Below Bachelor Level
18.9%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

23.1%
Transportation and warehousing
20.5%
Public administration
12.8%
Finance and insurance
43.6%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

10.50%
Northeast
50.00%
Southeast
23.70%
Southwest
10.50%
Central
5.30%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

N/A
Northeast
$41,042
Southeast
$50,732
Southwest
N/A
Central
N/A
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

No Data Available
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$39,473

Workers Employed Full-time, Full-year

$43,031

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$39,473

Newfoundland

$48,897

Prince Edward Island

N/A

Nova Scotia

$43,364

Canada

$39,730
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

18
 

New Jobs: 3 Year

1
 

Retirements/Deaths: 3 Year

18
 

Ten Year Outlook

Total Openings: 10 Year

59
 

New Jobs: 10 Year

2
 

Retirements/Deaths: 10 Year

60