Receptionists

Receptionists

NOC
1414

Work in public and private institutions to greet and direct clients and visitors. They also answer telephone calls, take messages, schedule appointments and perform other clerical duties.

Quick facts

3 Year Outlook

Fair
Fair

3 Year Job Openings

293
 

Median Hourly Wage

$17.95
$12.00
Low
$25.13
High

Median Salary

$23,263
 

Typically Required

High school or specific training

Employed

2,709
 

% Working Full Time

74%
 

% Working Full Year

63%
 
Job details

Full NOC Description

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Main Duties

The following is a summary of the main duties for some occupations in this unit group:

  • Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.

Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

Also Known As

  • answering service operator
  • appointment clerk
  • business receptionist
  • dental receptionist
  • hospital admitting clerk
  • medical receptionist
  • office reception clerk
  • receptionist
  • switchboard operator
  • telephone operator
  • telephone service assistant
  • telereceptionist
  • toll operator
Requirements

Employment Requirements

  • Completion of secondary school is usually required.
  • On-the-job training may be provided.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

92.2%
Female
7.8%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

15.9%
15-24
16.2%
25-34
18.5%
35-44
23.5%
45-54
19.1%
55-64
6.7%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

4.8%
No Certificate, Diploma or Degree
38.1%
High School, Diploma or Equivalent
4.6%
Apprenticeship or Trades Certificate or Diploma
42.9%
College or University Below Bachelor Level
9.6%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

35.2%
Health care and social assistance
10.2%
Administrative and support, waste management and remediation services
8.6%
Retail trade
46.0%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

15.80%
Northeast
33.50%
Southeast
25.90%
Southwest
16.20%
Central
8.60%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$23,596
Northeast
$28,269
Southeast
$25,661
Southwest
$24,861
Central
$23,273
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Northeast

$17.00
$13.52
Low
$25.00
High

Southeast

$18.00
$11.75
Low
$25.13
High

Southwest

$17.79
$14.00
Low
$25.41
High

Central

$17.30
$11.70
Low
$26.25
High

Northwest

$20.00
$14.00
Low
$25.48
High
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$23,263

Workers Employed Full-time, Full-year

$32,415

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$23,263

Newfoundland

$24,551

Prince Edward Island

$27,857

Nova Scotia

$21,476

Canada

$23,760
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

293
 

New Jobs: 3 Year

30
 

Retirements/Deaths: 3 Year

264
 

Ten Year Outlook

Total Openings: 10 Year

902
 

New Jobs: 10 Year

53
 

Retirements/Deaths: 10 Year

847