Office support workers

Office support workers

NOC
1411

- General office support workers

Prepare correspondence and reports, operate office equipment, answer telephones, record and process documents such as contracts and requisitions and perform general clerical duties.

Quick facts

3 Year Outlook

Fair
Fair

3 Year Job Openings

572
 

Median Hourly Wage

$18.95
$11.75
Low
$27.00
High

Median Salary

$33,758
 

Typically Required

High school or specific training

Employed

4,650
 

% Working Full Time

81%
 

% Working Full Year

71%
 
Job details

Full NOC Description

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main Duties

General office support workers perform some or all of the following duties:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
  • Photocopy and collate documents for distribution, mailing and filing
  • Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • Process incoming and outgoing mail, manually or electronically
  • Send and receive messages and documents using fax machine or electronic mail
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers.

Also Known As

  • administrative clerk
  • aircraft records clerk
  • file and classification clerk
  • filing clerk
  • general office worker
  • medical records clerk
  • office assistant
  • office clerk
  • records filing-system clerk
  • technical records clerk
  • ward clerk - hospital
  • warranty clerk
Requirements

Employment Requirements

  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

85.7%
Female
14.3%
Male
Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

9.7%
15-24
12.5%
25-34
20.9%
35-44
27.1%
45-54
25.1%
55-64
4.6%
65+
Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

3.5%
No Certificate, Diploma or Degree
38.9%
High School, Diploma or Equivalent
4.5%
Apprenticeship or Trades Certificate or Diploma
43.5%
College or University Below Bachelor Level
9.6%
University - Bachelor Level or Above
Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

21.5%
Public administration
21.3%
Health care and social assistance
10.7%
Retail trade
46.5%
All Other Industries
Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

15.10%
Northeast
31.90%
Southeast
23.50%
Southwest
20.80%
Central
8.60%
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$36,902
Northeast
$35,148
Southeast
$35,476
Southwest
$39,516
Central
$34,866
Northwest
Province of New Brunswick Economic Regions

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Northeast

$18.95
$11.75
Low
$27.00
High

Southeast

$18.95
$14.00
Low
$29.74
High

Southwest

$18.95
$11.75
Low
$27.00
High

Central

$20.00
$12.00
Low
$23.50
High

Northwest

$20.00
$13.75
Low
$23.50
High
Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

All Workers Employed in this Occupation

$33,758

Workers Employed Full-time, Full-year

$41,857

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

New Brunswick

$33,758

Newfoundland

$36,201

Prince Edward Island

$31,838

Nova Scotia

$31,053

Canada

$33,293
Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).

Three Year Outlook

Total Openings: 3 Year

572
 

New Jobs: 3 Year

25
 

Retirements/Deaths: 3 Year

549
 

Ten Year Outlook

Total Openings: 10 Year

1,834
 

New Jobs: 10 Year

86
 

Retirements/Deaths: 10 Year

1,747