Office support workers

NOC

1411

- General office support workers

Prepare correspondence and reports, operate office equipment, answer telephones, record and process documents such as contracts and requisitions and perform general clerical duties.

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Full NOC Description

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main Duties

General office support workers perform some or all of the following duties:

Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
Respond to telephone, in person or electronic enquiries or forward to appropriate person
Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
Photocopy and collate documents for distribution, mailing and filing
Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
Process incoming and outgoing mail, manually or electronically
Send and receive messages and documents using fax machine or electronic mail
Assist with administrative procedures such as budget submissions, contracts administration and work schedules
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
May perform basic bookkeeping tasks such as preparing invoices and bank deposits
May sort, process and verify receipts, expenditures, forms and other documents
May organize the flow of work for other office support workers.

Also Known As

administrative clerk
aircraft records clerk
file and classification clerk
filing clerk
general office worker

medical records clerk

office assistant

office clerk

records filing-system clerk

technical records clerk

ward clerk - hospital

warranty clerk

Requirements

Employment Requirements

Completion of secondary school is usually required.
Completion of secondary school or college business or commercial courses is usually required.

Provincial Regulation

Not Provincially Regulated

Employment by Sex

The following graph shows the percentage of men and women working in this occupation in New Brunswick.

Data legend

85.7%

Female

14.3%

Male

Employment by age

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by age group.

Data legend

9.7%

15-24

12.5%

25-34

20.9%

35-44

27.1%

45-54

25.1%

55-64

4.6%

65+

Employment by highest level of education

The following graph shows the breakdown of all persons working in this occupation in New Brunswick by highest level of education achieved.

Data legend

3.5%

No Certificate, Diploma or Degree

38.9%

High School, Diploma or Equivalent

4.5%

Apprenticeship or Trades Certificate or Diploma

43.5%

College or University Below Bachelor Level

9.6%

University - Bachelor Level or Above

Employment by Industry

The following graph shows the industry groups in which the largest shares of persons working in this occupation in New Brunswick are employed. Small percentages for all top three industry groups may suggest employment for this occupation is widely distributed amongst many industry groups.

Data legend

21.5%

Public administration

21.3%

Health care and social assistance

10.7%

Retail trade

46.5%

All Other Industries

Employment by Economic Regions

The following graph shows the breakdown of all persons employed in this occupation in New Brunswick by which economic region they reside in.

Data legend

15.10%

Northeast

31.90%

Southeast

23.50%

Southwest

20.80%

Central

8.60%

Northwest

Economic Regions

The following map displays New Brunswick’s five economic regions. An economic region (ER) is a grouping of counties, created as a standard unit for analysis of regional economic activity across Canada.

Annual Median Salary by Economic Regions

The following graph shows the median salary of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Data legend

$36,902

Northeast

$35,148

Southeast

$35,476

Southwest

$39,516

Central

$34,866

Northwest

Economic Regions

Hourly Median Wages by Economic Regions

The following represents the median hourly wage of all persons employed in this occupation in each of New Brunswick’s five economic regions.

Salary

This following represents the median salary of all persons employed in this occupation compared to the median salary of workers employed in this occupation that work full-time year-round.

This following represents the median salary of persons employed in this occupation across each of the Atlantic Provinces and nationally.

Employment Outlook

The following represents the number of job openings that are expected to occur in this occupation over the next three and ten years respectively, broken down by openings expected to result from growth (“new jobs”) and openings expected to result from attrition (death and retirements).